How can we help you?

Use Home to find published shops and product catalogues. You can read this Help Centre without signing in.

Sign in when you want to send a request, chat or see your private account activity.

Shop owners: open My business from your account. Staff: use My work with your approved account.

Open Create account. Enter your name, email, Indian mobile number and a password of at least eight characters.

Complete the security check, request the SMS code and enter the latest six-digit code before it expires.

After mobile verification, follow the email verification link to enable email sign-in and recovery.

Open Sign in and enter your registered details and password. You can choose code sign-in when offered.

For code sign-in, choose an available email or SMS option and enter the latest code. Wait for the resend timer before requesting another.

If you forgot your password, use Forgot password, verify ownership and set a new password. Return to Sign in.

Sign in and open My account. Use Settings to review your account details.

Open Addresses to add or edit the full street, locality, city, state and PIN details requested by the form.

Save and reopen the entry to confirm it. Select the correct address again when a workflow asks for one.

Start from Home or the relevant category. Search for a shop or product and use the filters shown.

Open a shop card. Read its address, contact details, product list, pack size and displayed price.

Compare the same product and pack quantity across shops. Ask the seller about current availability and final price.

Open the shop page and select its verification score or verification details.

Review which checks passed, which are missing, and which information is a seller declaration.

Ask the seller to confirm current licence details and applicable restrictions before proceeding.

Open the shop's catalogue or Quick Order. Select the products and quantities you need, checking units and packs.

Review My list and the selected shop. Sign in if asked, then check your contact details and submit once.

Keep the confirmation/reference. The shop can discuss prices and availability with you; check My requests for updates.

Sign in with the account used for the original request and open My requests, quotations & sales orders.

Open the relevant request. Check shop, items, quantities, date, status and any linked quotation or order.

Contact that shop with the reference for changes, availability or a status clarification.

Scan the printed QR with your phone camera. Check the website address and shop name before continuing.

Open the catalogue or price-list section. Use the download option if that shop provides one.

For an old downloaded list, reopen the live shop page and confirm prices, units and availability with the seller.

Open the correct shop and tap Chat. Sign in with your own account if asked.

Mention the product, quantity or existing enquiry reference. Send only the necessary message or attachment.

Return through Messages to read replies. Confirm important commercial details with the seller.

Open My account and choose Saved to review items you saved while signed in.

Use Bills for documents explicitly linked to your account. Check the shop and document number before downloading.

If a bill is missing, ask the issuing shop to check the customer-account link; include the bill reference privately.

Open a shop's Posts section or the feed when available. Sign in before posting, following or responding.

Review your text and media before submitting. Share only material you own or have permission to use.

Use an available report option for abuse, or send support the public page URL and a brief explanation.

Sign in, open My business and choose to list a new business. Select the correct category.

Fill required name, contact and address fields. Add optional information only when accurate and available.

Submit once and check the saved business/status. Select that business when opening the owner workspace.

Open Settings for the intended business. Check the shop name, full address, one correct contact number and branding.

Review Marketplace settings for listing and service-area options. Save supported changes and check the status.

Open the public shop link in a signed-out browser. Check image clarity, prices, links and mobile layout.

Open Verification for your business and review the checklist and current results.

Provide accurate details and required readable evidence. Review consent and visibility before submitting.

Return to see accepted, missing or rejected checks. Correct only the requested information and use withdrawal controls if needed.

Open Marketplace and find Your Shop QR Print Kit. Confirm the shop is approved, listing is on and its category is enabled.

Choose the portrait print size, preview the name, logo, full address and phone. Download 2 stickers (PDF), one for each side of the entrance.

Print at actual size on matte weather-resistant material. Keep the QR's white border and scan a printed sample before bulk printing.

Open Plan in your business to check current access, validity and the plan needed for a tool.

Review the current price, taxes, terms and cancellation/refund policy on the approved purchase screen.

After payment, check the receipt and active plan. If money was deducted without activation, contact support with date, amount and payment reference.

Open Products. Add a product or open an existing record; choose its category and brand where applicable.

Enter the product name, code, unit, prices and requested tax details. Upload a clear product image and review channel visibility.

Save, reopen and preview the item in the intended catalogue/POS. Check opening stock separately before entering a quantity.

Open Product units and define how many base units one box or carton contains, with its selling price.

Review conversions before saving. Retire an obsolete conversion rather than assuming old bills will change.

For a combo, choose the component products and quantities in Combos; verify what stock each sale consumes.

Use Pricing to review price books and channel-specific values for the correct products.

For many items, use Catalogue tools to select the affected products and preview the proposed price change.

Apply once, check saved values and review the catalogue. Maintain Categories and Brands to keep browsing organised.

Open Import / Export. Export existing data as a reference and download the template if offered.

Fill the supported columns without changing units or identifiers accidentally. Upload and review row-level validation and mapping.

Correct rejected rows, confirm the import once and inspect the saved products. Keep the result before considering another import.

Open Barcode labels and select the saved products and copy count.

Preview label layout and printer paper settings; print a sample and scan it on your actual device.

For existing bills, use Documents to preview, print or download the saved PDF instead of creating another sale.

Open Sales / POS for the intended business. Search or scan the product and select the correct pack and quantity.

Review customer details where needed, prices, discounts, tax and total. Record only the money actually received with its method.

Confirm once and wait for the saved bill number. Open its receipt and print/download a copy if needed.

Use an estimate for a preliminary calculation or a quotation to propose items, quantities, prices and validity to a customer.

When accepted, progress an eligible document through the provided order/invoice action so its source link is retained.

Review the final numbered invoice, taxes and outstanding amount. Record collection separately from issuing the invoice.

Open Customer dues or Pending collections and choose the right customer and invoice.

After receiving money, enter the actual amount, method, date and reference. Check the saved receipt and remaining due.

Review Customer funds for advances/credits; apply or refund only eligible amounts using the shown workflow.

Find the original sale and confirm billed quantities and any previous returns.

Use Returns for returned goods. Review accepted quantity, stock effect and credit/refund details before confirming.

Use invoice cancellation only for an eligible unsupplied invoice, with a reason. Inspect its saved financial effect.

Open Leads or Marketplace orders/enquiries for the selected shop and inspect the reference and requested items.

Clarify units, available quantity and final price with the customer. Use business Chat for the relevant conversation.

Update the supported status and create a linked sales document only when the real business stage warrants it.

Create or select the supplier. Enter the supplier bill reference, date, products, units, quantities and known costs.

Check tax and totals, then record actual received quantities using the purchase workflow.

Record only payments actually made. Reopen the purchase and supplier balance to verify the result.

Open the purchase order and record the quantities that actually arrived, including partial accepted/rejected arrivals.

For a supplier return, select the original purchase and eligible quantities; check the saved return and cost effect.

In Supplier credits, review the balance and apply it to an eligible bill or record an actual refund separately.

Open Inventory, search the product and check its current base-unit quantity and movement history.

Count physical stock. For damage, loss or count correction, use the controlled adjustment with an accurate signed quantity and reason.

Save once and review before/after quantities and the movement record. Use low-stock views to plan replenishment.

Maintain accurate godown/location records and product batch or lot details in Stock tools.

Create a transfer record with the correct source, destination, products and quantities.

Check actual physical handover and related movement evidence before accepting location totals.

Open Accounts and choose the relevant date range, account or customer ledger.

Inspect debit/credit entries and follow their invoice, receipt, credit or refund references.

Use Customer activity/balances to distinguish outstanding invoices from unused advances. Review reconciliation warnings.

Open Bank reconciliation, import the supported bank statement and inspect its lines.

Match statement lines to existing recorded vouchers. Investigate missing or duplicate entries instead of inventing a payment.

In Period close, review the live checklist for a finished period. Lock only after checking; use the controlled reopen request if correction is needed.

Set the business tax type and GST registration accurately in GST settings, with professional advice where needed.

Review source invoices, tax splits and GST workspace records for the selected period.

For IRN/e-way bill records or challans, check eligibility and actual provider/portal issuance. Reconcile before filing.

Choose a date range and report: sales by product/customer/channel, purchase, stock or tax.

Compare gross sales, completed return credits and net sales. Read missing-cost, tax and historical-date warnings.

Trace unusual totals to source documents and reconcile expenses and cost of goods before using financial statements.

In CRM, create or check the contact and lead. Confirm identity and contact details before importing duplicates.

Move genuine deals through the pipeline and schedule a dated follow-up with the needed context.

Record the outcome, complete the task and review activity. For appointments, publish times and mark actual completion/no-show.

Open CRM Connections and complete the supported WhatsApp Business connection. Check connection and webhook status.

Use Inbox for customer conversations. Review the recipient, context and attachments before replying.

For template campaigns, select an approved template and eligible consenting recipients; review before sending and inspect delivery results.

Choose the relevant marketing tool for offers, content or campaigns and check product/price claims.

Preview the content or referral link before sharing through your chosen channel. Check that it opens the intended shop.

Review attributable activity and recorded spend. Record commission payments only when actually made.

Open Roles & access, review the staff request/invitation and confirm the intended person's identity.

Choose only the needed supported role. Cashier bills, Viewer reads the selling catalogue, Warehouse handles permitted stock work.

Have staff open My work with their own login. Review and revoke access when their responsibility ends.

Create the employee record with accurate employment details in HRMS.

Record attendance for the correct employee/day and review leave dates before approving or rejecting.

Review salary registers and attendance-based estimates against your actual payroll process.

Open Online store and check your plan/category eligibility before configuring store identity and address.

Use Setup and Design to review layout, theme and content; preview on mobile and desktop.

Open the published store and inspect products. Review own-store orders separately from marketplace enquiries.

Buyers: open B2B Buy, find an opted-in supplier and request catalogue access.

Sellers: use B2B Sell to opt in, select private products/prices and review buyer requests.

Approve only intended buyers and revoke access when appropriate. Confirm trade details directly.

Open Move, compare published services/routes and check the carrier's booking terms.

Enter accurate consignee, parcel and permitted goods details. Review charges and submit once.

Track the booking/pickup reference and contact the carrier for actual collection or delivery changes.

Eligible transport owners: set up branches, routes, rates and numbering in the transport office.

Review bookings, trips and assignments. Maintain vehicle/driver documents, fuel, maintenance and trip costs with evidence.

Use separately approved counter, TMS or linked-driver access. Record COD handovers/settlements distinctly and inspect audit history.

Maintain raw materials with correct units, available quantities and known costs.

Create a bill of materials linking the finished product to required material quantities.

Review the production order before completion/cancellation and inspect saved material consumption and output.

Use the business dashboard for today's sales, dues and pending work. Open a source record for details.

Review approval requests with reasons and evidence. Use Documents to find saved bills and PDF copies.

Use Calculator for quick calculations and Notepad/Tasks for personal reminders. Open the app directory for every registered business menu.

Check the entered email/mobile number, SMS reception and email spam folder. Complete the security check if required.

Wait for the resend timer. A newly requested code replaces the older code; enter it before the expiry shown.

If delivery is unavailable, use password sign-in where possible. Contact support if you cannot access the registered contact.

Open santhaiapp.com in the same browser. Check My account to confirm the signed-in identity.

If a link opened a different browser, private window or app, sign in there with the same account; sessions are not automatically shared.

Preserve the page URL and any unsent text, then sign in and reopen the original page. If it repeats, report the exact action and time.

Check the scanned address for santhaiapp.com and the correct shop slug; do not type a guessed shop link.

Owners: open Marketplace, copy the current catalogue link and check approval, listing visibility and category availability.

Try the current link signed out. Replace/reprint stale QR stickers only after the correct public page opens.

Keep the screen, original request/reference, time and error. Do not press submit repeatedly or create a replacement request.

Restore the connection and use the workflow's recovery/read-back option. Finance, purchases, supplier credits and inventory have separate recovery tools.

Confirm the original saved document or unresolved status. If uncertain, contact support with the reference and wait for reconciliation before retrying.

Confirm you selected the intended business and signed in with the right account.

Check the plan and category required by the tool. Owners can review navigation preferences in Settings.

Staff should open My work and ask the owner to review active membership and capability. Transport/CRM roles have separate scopes.

Use the current mobile website or your authorised installed app. Confirm the account, business and app version.

Before offline work, check that the specific screen supports it and that required data is already available. Do not assume every screen works offline.

Reconnect and review pending sync/conflicts and saved server records. Keep the device until all important work is confirmed.

For uploads, follow the file type/size limits shown on the form. Check your connection and use a clear supported image.

For downloads, allow the browser's download and open the saved file in a PDF reader. Check the document was already saved.

Check paper size, printer connection and preview; test one page. If it fails, share the document reference and error, not a new sale.

For product price, availability or an enquiry, contact that shop. For a platform problem, email support@santhaiapp.in.

Include the page URL, shop name, reference, time, device and what you expected versus what happened. Hide unrelated personal data in screenshots.

For account/data deletion, read the Account deletion page and send the ownership-verifiable request. Review retention and business-record implications.