Last updated 19 October 2026
Grievance redressal
If you have a complaint about an order, a seller, a delivery or ride, a job post, content on SanthaiApp or how we handle your personal data, our Grievance Officer will look into it. This page is published under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Timelines
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. Complaints about content that shows a person in a sexual or intimate way without consent are acted on within 24 hours. We will tell you the outcome and the reason for it.
How to file a complaint
Email or write to the Grievance Officer, or call during working hours. Please include:
- Your name and the phone number registered on SanthaiApp
- The order number, booking ID or job post, if any
- The shop or seller's name, or a link to the listing, post or profile
- A short description of the problem and what you would like us to do
- Photos or screenshots, if they help (never send passwords, OTPs or UPI PINs)
Contact the seller first for order problems
For a missing, wrong or damaged item, a refund or a late delivery, contacting the seller from your order is usually the fastest fix. If the seller does not respond or you are not satisfied, write to the Grievance Officer.
If you are not satisfied
You can contact the National Consumer Helpline or file a consumer complaint at any time. For a decision on content or an account under the IT Rules, you may appeal to the Grievance Appellate Committee within 30 days. For a personal data complaint that we have not resolved, you may approach the Data Protection Board of India once it is operational.
Grievance Officer
- Name
- M Sankarapandi
- Designation
- Founder and Grievance Officer
- Company
- Its Warriors (proprietor: M Sankarapandi)
- Phone
- +91 90059 00858
- Address
- 740/1, RR Nagar, Virudhunagar, Tamil Nadu 626204, India
- Working hours
- Monday to Saturday, 10 am to 6 pm IST
Escalation
- National Consumer Helpline: call 1915 or file online at consumerhelpline.gov.in
- Grievance Appellate Committee (IT Rules): gac.gov.in
- Data Protection Board of India, under the Digital Personal Data Protection Act, 2023, once it is operational
Questions or complaints?
Email support@santhaiapp.in. For a complaint about an order, a seller, content or your personal data, see Grievance redressal. Never send passwords, OTPs, card details or UPI PINs.